Effective Date: October 30, 2026

1. Introduction

At Wearvilla, we understand that customers may occasionally need to cancel their orders. This Cancellation Policy explains the conditions and procedures for cancelling orders placed through our website.

By placing an order with Wearvilla, you agree to the terms outlined in this policy.

2. Order Cancellation by Customers

Customers may request cancellation of their orders before the order has been dispatched.

  • Cancellation requests must be submitted as soon as possible.

  • Orders that have not entered the shipping or dispatch process may be eligible for cancellation.

  • Once an order has been dispatched, cancellation may no longer be possible.

  • Customers should contact our support team with their order number to request cancellation.

3. How to Cancel an Order

To request an order cancellation, follow these steps:

  1. Contact our customer support team through the provided email address.

  2. Include your order number and registered email address.

  3. Clearly mention that you wish to cancel your order.

  4. Our team will review your request and confirm whether cancellation is possible.

  5. You will receive a confirmation once your cancellation request has been processed.

4. Refunds for Cancelled Orders

If an order has been successfully cancelled and payment has already been made:

  • Eligible refunds will be issued to the original payment method wherever possible.

  • Refund processing will begin within 5–7 business days after cancellation approval.

  • The time taken for the refund to appear in your account may depend on your bank or payment provider.

  • Any applicable deductions will be communicated to the customer.

For more information, please review our Refund & Returns Policy.

5. Cancellation After Dispatch

Once an order has been dispatched, it cannot generally be cancelled through our standard cancellation process.

Customers may be able to request a return after receiving the product, subject to our Refund & Returns Policy.

If a shipment cannot be stopped, the applicable return procedure will apply.

6. Cancellation by Wearvilla

Wearvilla reserves the right to cancel an order under certain circumstances, including:

  • Product unavailability or stock issues.

  • Incorrect product pricing or listing information.

  • Payment authorization failure.

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect or incomplete delivery information.

  • Unexpected operational or technical issues.

If a prepaid order is cancelled by Wearvilla, any eligible refund will be processed to the original payment method.

Customers will be notified of the cancellation wherever reasonably possible.

7. Duplicate Orders

If you accidentally place multiple orders for the same product, please contact our customer support team immediately.

We will review the duplicate orders and assist with cancellation requests for eligible orders that have not been dispatched.

8. Promotional and Discounted Orders

Orders placed using promotional codes, coupons, or special discounts are also subject to this Cancellation Policy.

Any refund for an eligible cancelled order will be calculated based on the amount actually paid, subject to applicable laws and promotional terms.

9. Changes to This Policy

Wearvilla reserves the right to update or modify this Cancellation Policy at any time.

Any changes will be published on this page with an updated effective date. Customers are encouraged to review this policy periodically.

10. Contact Us

For cancellation requests or any questions regarding this policy, please contact us:

Company Name: Wearvilla
Email: [Insert Your Support Email]
Business Address: [Insert Your Business Address]

Thank you for shopping with Wearvilla.