Effective Date: October 30, 2026

1. Overview

At Wearvilla, customer satisfaction is our priority. We want you to love every purchase you make with us.

If you are not completely satisfied with your order, we offer a return and refund process subject to the terms and conditions outlined in this policy.

2. Return Eligibility

Customers may request a return if the purchased product meets the following conditions:

  • The product is unused, unworn, and unwashed.

  • The product is returned in its original condition.

  • All original tags, labels, and packaging are intact.

  • Proof of purchase or order confirmation is provided.

  • The return request is submitted within [7/10/15 days] of delivery.

Products that do not meet these conditions may not be eligible for return.

3. Non-Returnable Items

For hygiene and product safety reasons, certain items may not be eligible for return, including:

  • Undergarments and intimate apparel.

  • Products marked as non-returnable.

  • Used, washed, or damaged products.

  • Products without original tags or packaging.

  • Items purchased during final clearance sales, where clearly stated.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • Clear photographs or videos of the product.

  • A brief description of the issue.

After verification, we will offer an appropriate resolution, such as a replacement, return, or refund, depending on the circumstances.

5. Return Process

To request a return, follow these steps:

  1. Contact Wearvilla customer support using your registered email address.

  2. Provide your order number and reason for the return.

  3. Wait for return approval and instructions.

  4. Pack the product securely in its original packaging.

  5. Ship the product using the approved return method or follow the pickup instructions provided by our team.

Please do not send products back without receiving return authorization.

6. Refund Policy

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed through the original payment method wherever possible.

  • Refund processing will begin within 5–7 business days after approval.

  • The time required for the amount to appear in your account may depend on your bank or payment provider.

  • Any applicable refund adjustments will be communicated to the customer.

7. Shipping Charges

  • Original shipping charges may be non-refundable for standard returns.

  • If a product is damaged, defective, or incorrectly delivered, Wearvilla will review the case and arrange an appropriate resolution.

  • Return shipping costs for change-of-mind returns may be the customer’s responsibility, subject to the applicable return terms.

8. Order Cancellation

Customers may request order cancellation before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may follow the applicable return procedure after delivery.

If a prepaid order is successfully cancelled, the eligible refund will be processed to the original payment method.

9. Exchange Policy

Customers may request an exchange for an eligible product, subject to stock availability.

Exchanges may be available for:

  • Different sizes.

  • Different colors.

  • Replacement of defective or damaged products.

If the requested replacement is unavailable, an eligible refund may be offered instead.

10. Refund Delays

If you have not received your approved refund within the expected timeframe, we recommend:

  1. Checking your bank account or payment statement.

  2. Contacting your card issuer or payment provider.

  3. Contacting Wearvilla customer support with your order details.

Our support team will assist you in checking the refund status.

11. Policy Changes

Wearvilla reserves the right to update or modify this Refund & Returns Policy at any time.

Any changes will be published on this page with an updated effective date. Customers are encouraged to review this policy periodically.

12. Contact Us

For return, refund, exchange, or cancellation-related questions, please contact us:

Company Name: Wearvilla
Email: [Insert Your Support Email]
Business Address: [Insert Your Business Address]

We appreciate your trust in Wearvilla and thank you for shopping with us.